Re:SET New Orleans is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email.
For any accessibility-related questions not answered in the guide, please email us at firstname.lastname@example.org and include 'New Orleans' in the subject line so we know which of the Re:SET concert series you plan on attending. We welcome and encourage all feedback and suggestions from our patrons with disabilities. We will do our best to assist you and address your accessibility needs.
The venue is navigable for patrons with mobility disabilities. There are accessible routes connected throughout the venue including parking, the entrance, the stage, the ADA viewing area, vendors, and all other activity areas.
We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
Please check back closer to the event for more information.
There will be an ADA entry lane, located at the main entrance. Patrons with disabilities and up to one companion may use this lane to safely enter the venue. Please visit the Accessibility Services Hub immediately after entering the event to request the ADA accommodations and services you need.
Please Note: You must stop here to get your ADA Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no ADA pre-registration before the event - this is all done onsite at the event.
The Accessibility Services Hub is conveniently located inside the venue. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:
There will be an accessible viewing area made available to ADA patrons at the event stage. For more information on how to gain access to this area, please visit us at the Accessibility Services Hub.
Accessible Viewing Area Policies:
Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.
We accept requests for any of the following services:
Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is May 10th, 2023. To submit a request, please fill out the Effective Communication Request Form.
Re:SET concert series will consider requests by patrons with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the patron equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our event more accessible, we encourage you to contact us at email@example.com (include 'New Orleans' in the subject line) for any of your accessibility-related needs. Additionally, if you have any questions about our ADA policies or services, please don't hesitate to reach out to us.
We hope you find this guide informative, we look forward to seeing you at Re:SET New Orleans!